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Frequently Asked Questions

What is Boonart?

Boonart is an online wall décor store offering premium-quality canvas prints and framed posters, made in India using OEKO-TEX certified inks. We create both ready-made wall art and personalized artworks from your photos.

Can I customize my artwork?

Yes! You can upload your photo, and our team will transform it into a stunning digital painting or personalized canvas print. A digital preview will be shared for approval before printing.

Are the artworks ready to hang?

Absolutely. All Boonart canvas prints come ready to hang, mounted on a sturdy wooden frame with hooks attached.

How long will it take to receive my order?

Our fulfillment time is 5–10 business days depending on your location and whether your artwork is personalized.

Do you offer free delivery?

Yes, we provide Free Delivery Across India on all orders.

Do you offer Cash on Delivery (COD)?

We currently do not offer Cash on Delivery (COD).

At Boonart, we understand that many customers prefer the convenience of Cash on Delivery. However, after careful consideration, we have decided not to offer COD — and we’d like to be transparent about why.

1. High Rate of Cancellations & Returns

COD orders often lead to non-acceptance or last-minute cancellations after the product is shipped. Since our products are custom-made and printed on demand, such cancellations result in a complete loss for us — as each artwork is created specifically for the customer.

2. Personalized & Made-to-Order Products

Most of our artworks are personalized or printed only after receiving an order. Once a print is created, it cannot be reused or resold. To keep our quality high and prices fair, we only process prepaid orders.

3. 100% Secure Online Payments

Your online payments are completely safe. We use trusted and encrypted Razorpay / Shopify Payments gateways to ensure your transactions are fully secure. You can pay using UPI, Debit/Credit Cards, Net Banking, or Wallets.

4. Faster Processing & Hassle-Free Delivery

Prepaid orders are automatically verified and dispatched faster, ensuring quicker delivery without the delays that often come with COD verification or payment issues during delivery.

5. Supporting Small Business Sustainability

Boonart is a growing brand. Avoiding COD helps us reduce unnecessary logistics costs, minimize wastage, and continue offering affordable pricing with premium quality.


💬 Still Prefer COD?

We understand — that’s why we’re exploring Partial COD options in the future (where a small advance is paid before dispatch). You can stay updated through our Payment Policy page.


📞 Need Help?

If you have any questions about payment or need support, you can always reach us via:

📱 WhatsApp: +91 94465 38380
📧 Email: help.boonart@gmail.com

What should I do if my product arrives damaged?

If your product is damaged or defective, please contact us within 48 hours of delivery with photos. We’ll arrange a free replacement immediately.

Can I return or cancel my order?

Since all Boonart products are made to order, returns or cancellations are not accepted once printing has started. However, we do offer replacements for damaged products.

How do I care for my canvas print?

Wipe gently with a soft, dry cloth. Avoid moisture and direct sunlight for long durations to maintain color vibrancy.

How can I contact Boonart?


You can reach us via WhatsApp or Email for any support, customization requests, or order-related queries.

Our customer support team is available Monday to Saturday, from 10:00 AM to 7:00 PM.

📞 Phone: +91 94465 38380

📧 Email:help.boonart@gmail.com